NPA

Created by Shraddha Makwana, Modified on Thu, 7 Aug at 6:00 PM by Shraddha Makwana

Thank you for reaching out.

We’ve checked with SBM Bank, and it appears that your SBM Credilio Credit Card is temporarily restricted due to pending dues on another credit card you hold with SBM Bank. As per SBM Bank’s internal policy, such outstanding dues can impact the usage of any other credit cards issued by them - including this one.

This is a bank-level decision and not related to how you've used this Credit Card. Until the dues are cleared, your ability to transact on this Card may remain limited.

What you can do: We recommend clearing the outstanding amount on your other SBM Bank card. If you’ve already done so, please let us know - we’ll be happy to raise a request with the bank to review and update your card status.

Let us know if you need any help - we’re here to support you.

Thanks & Regards 
Team novio